.contact-page-content {
  padding: 24px 0 70px 0;
  flex: 1;
  min-height: calc(100vh - 120px);
}

.contact-breadcrumb {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.85rem;
  color: var(--text-dim);
  margin-bottom: 24px;
}

.contact-breadcrumb a {
  color: var(--text-muted);
  text-decoration: none;
  transition: color 0.2s ease;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.contact-breadcrumb a:hover {
  color: var(--secondary);
}

.contact-breadcrumb span {
  color: var(--text-dim);
}

.contact-breadcrumb .current {
  color: var(--secondary);
  font-weight: 700;
}

.contact-hero-banner {
  position: relative;
  background: linear-gradient(135deg, rgba(14, 21, 37, 0.85) 0%, rgba(20, 16, 41, 0.85) 100%);
  border: 1px solid rgba(56, 189, 248, 0.25);
  border-radius: 20px;
  padding: 38px 36px;
  margin-bottom: 30px;
  display: grid;
  grid-template-columns: 1.35fr 0.95fr;
  gap: 32px;
  align-items: center;
  overflow: hidden;
  box-shadow: 0 20px 45px rgba(0, 0, 0, 0.5), inset 0 1px 0 rgba(255, 255, 255, 0.1);
  backdrop-filter: blur(16px);
}

.contact-hero-glow {
  position: absolute;
  top: -120px;
  left: -80px;
  width: 380px;
  height: 380px;
  background: radial-gradient(circle, rgba(56, 189, 248, 0.25) 0%, transparent 70%);
  filter: blur(40px);
  pointer-events: none;
}

.contact-hero-glow-secondary {
  position: absolute;
  bottom: -100px;
  right: -60px;
  width: 320px;
  height: 320px;
  background: radial-gradient(circle, rgba(168, 85, 247, 0.25) 0%, transparent 70%);
  filter: blur(40px);
  pointer-events: none;
}

.contact-badge-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 14px;
  border-radius: 999px;
  background: rgba(16, 185, 129, 0.12);
  border: 1px solid rgba(16, 185, 129, 0.35);
  color: #34d399;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.3px;
  margin-bottom: 14px;
}

.live-status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #10b981;
  box-shadow: 0 0 10px #10b981;
  animation: pulse-live-dot 1.8s infinite ease-in-out;
}

@keyframes pulse-live-dot {
  0% { transform: scale(0.95); opacity: 0.8; }
  50% { transform: scale(1.35); opacity: 1; box-shadow: 0 0 14px #34d399; }
  100% { transform: scale(0.95); opacity: 0.8; }
}

.contact-main-title {
  font-size: 2.1rem;
  font-weight: 900;
  color: #fff;
  line-height: 1.25;
  margin: 0 0 12px 0;
  letter-spacing: -0.5px;
  background: linear-gradient(135deg, #ffffff 30%, #38bdf8 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.contact-hero-desc {
  font-size: 0.95rem;
  color: #cbd5e1;
  line-height: 1.65;
  margin: 0 0 24px 0;
}

.contact-hero-desc strong {
  color: #38bdf8;
  font-weight: 700;
}

.contact-hero-stats-row {
  display: flex;
  gap: 20px;
  flex-wrap: wrap;
}

.hero-stat-item {
  display: flex;
  flex-direction: column;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  padding: 10px 16px;
  border-radius: 12px;
}

.hero-stat-number {
  font-size: 1.15rem;
  font-weight: 900;
  color: #fff;
  display: flex;
  align-items: center;
  gap: 6px;
}

.hero-stat-label {
  font-size: 0.72rem;
  color: var(--text-muted);
  margin-top: 2px;
  font-weight: 600;
}

.contact-hero-channels {
  position: relative;
  z-index: 2;
  background: rgba(10, 14, 26, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 16px;
  padding: 22px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.4);
}

.channels-title {
  font-size: 0.88rem;
  font-weight: 800;
  color: #fff;
  margin: 0 0 14px 0;
  display: flex;
  align-items: center;
  gap: 8px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.channels-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.channel-btn {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 11px 16px;
  border-radius: 12px;
  text-decoration: none;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.06);
  color: #fff;
  transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

.channel-btn i:first-child {
  font-size: 1.35rem;
  width: 24px;
  text-align: center;
}

.channel-btn div {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.channel-btn strong {
  font-size: 0.88rem;
  font-weight: 700;
}

.channel-btn small {
  font-size: 0.74rem;
  color: var(--text-dim);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.channel-arrow {
  font-size: 0.75rem;
  color: var(--text-dim);
  transition: transform 0.2s ease;
}

.channel-btn.telegram i:first-child { color: #38bdf8; }
.channel-btn.discord i:first-child { color: #818cf8; }
.channel-btn.email i:first-child { color: #f59e0b; }
.channel-btn.facebook i:first-child { color: #3b82f6; }

.channel-btn:hover {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(56, 189, 248, 0.4);
  transform: translateX(4px);
}

.channel-btn:hover .channel-arrow {
  transform: translateX(3px);
  color: #38bdf8;
}

.contact-nav-tabs {
  display: flex;
  gap: 10px;
  margin-bottom: 26px;
  background: rgba(18, 24, 38, 0.7);
  padding: 6px;
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.08);
  width: fit-content;
  max-width: 100%;
  overflow-x: auto;
}

.contact-nav-tab {
  background: transparent;
  color: var(--text-muted);
  border: none;
  padding: 10px 22px;
  border-radius: 10px;
  font-weight: 700;
  font-size: 0.9rem;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 9px;
  transition: all 0.25s ease;
  white-space: nowrap;
}

.contact-nav-tab:hover {
  color: #fff;
  background: rgba(255, 255, 255, 0.05);
}

.contact-nav-tab.active {
  background: linear-gradient(135deg, #0284c7, #38bdf8);
  color: #fff;
  box-shadow: 0 4px 18px rgba(56, 189, 248, 0.35);
}

.tickets-badge-counter {
  background: #ef4444;
  color: #fff;
  font-size: 0.72rem;
  font-weight: 800;
  padding: 1px 7px;
  border-radius: 999px;
  margin-left: 2px;
}

.contact-tab-content {
  display: none;
  animation: fadeInPane 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.contact-tab-content.active {
  display: block;
}

@keyframes fadeInPane {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.contact-layout-grid {
  display: grid;
  grid-template-columns: 1.35fr 0.85fr;
  gap: 28px;
  align-items: start;
}

.report-form-card {
  background: rgba(18, 24, 38, 0.65);
  border: 1px solid rgba(255, 255, 255, 0.09);
  border-radius: 18px;
  padding: 32px;
  box-shadow: 0 15px 35px rgba(0, 0, 0, 0.4);
  backdrop-filter: blur(14px);
}

.card-header-styled {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-bottom: 24px;
  padding-bottom: 18px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.07);
}

.card-header-icon {
  width: 48px;
  height: 48px;
  border-radius: 14px;
  background: linear-gradient(135deg, #0284c7, #38bdf8);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-size: 1.3rem;
  box-shadow: 0 4px 18px rgba(56, 189, 248, 0.35);
  flex-shrink: 0;
}

.card-title {
  font-size: 1.3rem;
  font-weight: 800;
  color: #fff;
  margin: 0 0 4px 0;
}

.card-subtitle {
  font-size: 0.84rem;
  color: var(--text-muted);
  margin: 0;
}

.form-section-group {
  margin-bottom: 22px;
}

.form-label-bold {
  display: block;
  font-size: 0.9rem;
  font-weight: 800;
  color: #f1f5f9;
  margin-bottom: 10px;
}

.req {
  color: #ef4444;
}

.issue-chips-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(210px, 1fr));
  gap: 8px;
}

.issue-chip {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 10px;
  padding: 10px 14px;
  color: #cbd5e1;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 10px;
  transition: all 0.2s ease;
  text-align: left;
}

.issue-chip i {
  color: var(--text-dim);
  font-size: 0.95rem;
  transition: color 0.2s ease;
}

.issue-chip:hover {
  background: rgba(255, 255, 255, 0.06);
  border-color: rgba(56, 189, 248, 0.3);
  color: #fff;
}

.issue-chip.active {
  background: rgba(56, 189, 248, 0.12);
  border-color: #38bdf8;
  color: #fff;
  box-shadow: 0 0 14px rgba(56, 189, 248, 0.25);
}

.issue-chip.active i {
  color: #38bdf8;
}

.movie-input-autocomplete-wrapper {
  position: relative;
}

.input-with-icon {
  position: relative;
}

.input-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-dim);
  font-size: 0.95rem;
  pointer-events: none;
}

.form-control-styled {
  width: 100%;
  background: rgba(10, 14, 26, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  padding: 11px 16px 11px 40px;
  color: #fff;
  font-size: 0.9rem;
  outline: none;
  transition: all 0.2s ease;
}

.form-control-styled:focus {
  border-color: #38bdf8;
  box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.2);
  background: rgba(10, 14, 26, 0.9);
}

.movie-autocomplete-dropdown {
  position: absolute;
  top: calc(100% + 4px);
  left: 0;
  right: 0;
  background: #0f172a;
  border: 1px solid rgba(56, 189, 248, 0.35);
  border-radius: 12px;
  box-shadow: 0 14px 35px rgba(0, 0, 0, 0.7);
  z-index: 999;
  max-height: 280px;
  overflow-y: auto;
  display: none;
}

.movie-auto-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px 14px;
  cursor: pointer;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  transition: background 0.15s ease;
}

.movie-auto-item:last-child {
  border-bottom: none;
}

.movie-auto-item:hover {
  background: rgba(56, 189, 248, 0.12);
}

.movie-auto-poster {
  width: 34px;
  height: 48px;
  border-radius: 6px;
  object-fit: cover;
  background: #1e293b;
  flex-shrink: 0;
}

.movie-auto-info {
  flex: 1;
  min-width: 0;
}

.movie-auto-title {
  font-size: 0.86rem;
  font-weight: 700;
  color: #fff;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.movie-auto-meta {
  font-size: 0.74rem;
  color: var(--text-dim);
  margin-top: 2px;
}

.form-row-dual {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.input-col {
  display: flex;
  flex-direction: column;
}

.form-sublabel {
  font-size: 0.8rem;
  font-weight: 700;
  color: #94a3b8;
  margin-bottom: 6px;
}

.form-select-styled {
  width: 100%;
  background: rgba(10, 14, 26, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  padding: 11px 14px;
  color: #fff;
  font-size: 0.88rem;
  outline: none;
  cursor: pointer;
}

.form-select-styled:focus {
  border-color: #38bdf8;
  box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.2);
}

.quick-template-chips {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 8px;
}

.quick-tag {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 6px;
  padding: 3px 10px;
  font-size: 0.75rem;
  color: #94a3b8;
  cursor: pointer;
  transition: all 0.2s ease;
}

.quick-tag:hover {
  background: rgba(56, 189, 248, 0.15);
  border-color: rgba(56, 189, 248, 0.4);
  color: #38bdf8;
}

.form-textarea-styled {
  width: 100%;
  background: rgba(10, 14, 26, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  padding: 12px 14px;
  color: #fff;
  font-size: 0.9rem;
  outline: none;
  resize: vertical;
  line-height: 1.6;
}

.form-textarea-styled:focus {
  border-color: #38bdf8;
  box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.2);
  background: rgba(10, 14, 26, 0.9);
}

.device-auto-detected-card {
  background: rgba(2, 6, 23, 0.6);
  border: 1px solid rgba(56, 189, 248, 0.2);
  border-radius: 12px;
  padding: 14px 16px;
  margin-bottom: 22px;
}

.device-detected-header {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.82rem;
  font-weight: 700;
  color: #f1f5f9;
  margin-bottom: 6px;
}

.net-status-pill {
  margin-left: auto;
  font-size: 0.72rem;
  font-weight: 800;
  color: #34d399;
  background: rgba(16, 185, 129, 0.12);
  padding: 2px 8px;
  border-radius: 999px;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.device-detected-text {
  font-size: 0.78rem;
  color: #94a3b8;
  font-family: monospace;
  line-height: 1.5;
}

.btn-submit-styled {
  width: 100%;
  background: linear-gradient(135deg, #0284c7 0%, #38bdf8 100%);
  color: #fff;
  border: none;
  border-radius: 12px;
  padding: 14px 24px;
  font-size: 1rem;
  font-weight: 800;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
  box-shadow: 0 8px 24px rgba(56, 189, 248, 0.4);
}

.btn-submit-styled:hover {
  transform: translateY(-2px);
  box-shadow: 0 12px 30px rgba(56, 189, 248, 0.55);
}

.btn-submit-styled:active {
  transform: translateY(0);
}

.side-card {
  background: rgba(18, 24, 38, 0.65);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 18px;
  padding: 24px;
  margin-bottom: 22px;
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(14px);
}

.side-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}

.side-card-title {
  font-size: 0.95rem;
  font-weight: 800;
  color: #fff;
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-text-action {
  background: transparent;
  border: none;
  color: #38bdf8;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  transition: color 0.2s ease;
}

.btn-text-action:hover {
  color: #7dd3fc;
}

.mini-tickets-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.empty-mini-tickets {
  text-align: center;
  padding: 24px 12px;
  color: var(--text-dim);
}

.empty-mini-tickets i {
  font-size: 1.8rem;
  opacity: 0.4;
  margin-bottom: 8px;
  display: block;
}

.empty-mini-tickets p {
  font-size: 0.8rem;
  margin: 0;
}

.mini-ticket-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: 10px;
  padding: 10px 14px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.mini-ticket-row:hover {
  background: rgba(56, 189, 248, 0.08);
  border-color: rgba(56, 189, 248, 0.3);
}

.mini-t-code {
  font-family: monospace;
  font-weight: 800;
  color: #38bdf8;
  font-size: 0.85rem;
}

.mini-t-movie {
  font-size: 0.8rem;
  color: #cbd5e1;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 140px;
}

.status-badge-pill {
  font-size: 0.7rem;
  font-weight: 800;
  padding: 2px 8px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.status-badge-pill.pending {
  background: rgba(245, 158, 11, 0.15);
  color: #fbbf24;
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.status-badge-pill.in_progress {
  background: rgba(99, 102, 241, 0.15);
  color: #818cf8;
  border: 1px solid rgba(99, 102, 241, 0.3);
}

.status-badge-pill.resolved {
  background: rgba(16, 185, 129, 0.15);
  color: #34d399;
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.status-badge-pill.rejected {
  background: rgba(239, 68, 68, 0.15);
  color: #f87171;
  border: 1px solid rgba(239, 68, 68, 0.3);
}

.help-tips-list {
  list-style: none;
  padding: 0;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.help-tips-list li {
  display: flex;
  gap: 12px;
  align-items: flex-start;
}

.tip-icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  background: rgba(168, 85, 247, 0.15);
  color: #c084fc;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.9rem;
  flex-shrink: 0;
}

.help-tips-list strong {
  display: block;
  font-size: 0.84rem;
  color: #fff;
  margin-bottom: 2px;
}

.help-tips-list p {
  font-size: 0.78rem;
  color: var(--text-dim);
  margin: 0;
  line-height: 1.5;
}

.tracker-wrapper {
  max-width: 960px;
  margin: 0 auto;
}

.tracker-search-card {
  background: rgba(18, 24, 38, 0.7);
  border: 1px solid rgba(56, 189, 248, 0.25);
  border-radius: 18px;
  padding: 32px;
  margin-bottom: 28px;
  box-shadow: 0 15px 35px rgba(0, 0, 0, 0.45);
  backdrop-filter: blur(14px);
}

.tracker-search-header {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-bottom: 22px;
}

.tracker-search-icon {
  width: 48px;
  height: 48px;
  border-radius: 14px;
  background: linear-gradient(135deg, #0284c7, #38bdf8);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  font-size: 1.3rem;
  flex-shrink: 0;
  box-shadow: 0 4px 18px rgba(56, 189, 248, 0.35);
}

.tracker-title {
  font-size: 1.35rem;
  font-weight: 800;
  color: #fff;
  margin: 0 0 4px 0;
}

.tracker-subtitle {
  font-size: 0.85rem;
  color: var(--text-muted);
  margin: 0;
  line-height: 1.55;
}

.tracker-search-bar {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.search-field-group {
  position: relative;
  flex: 1;
  min-width: 260px;
}

.search-field-group i {
  position: absolute;
  left: 16px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-dim);
}

.tracker-input {
  width: 100%;
  background: rgba(10, 14, 26, 0.85);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 12px;
  padding: 13px 16px 13px 44px;
  color: #fff;
  font-size: 0.95rem;
  font-family: monospace;
  font-weight: 700;
  outline: none;
  transition: all 0.25s ease;
}

.tracker-input:focus {
  border-color: #38bdf8;
  box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.25);
}

.btn-lookup-action {
  background: linear-gradient(135deg, #0284c7, #38bdf8);
  color: #fff;
  border: none;
  border-radius: 12px;
  padding: 0 26px;
  font-size: 0.95rem;
  font-weight: 800;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  box-shadow: 0 6px 20px rgba(56, 189, 248, 0.35);
  transition: all 0.25s ease;
}

.btn-lookup-action:hover {
  transform: translateY(-1px);
  box-shadow: 0 8px 25px rgba(56, 189, 248, 0.5);
}

.tracker-results-area {
  margin-bottom: 30px;
}

.ticket-detail-view-card {
  background: rgba(18, 24, 38, 0.8);
  border: 1px solid rgba(56, 189, 248, 0.3);
  border-radius: 18px;
  padding: 28px;
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.5);
  backdrop-filter: blur(14px);
}

.ticket-detail-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 22px;
  padding-bottom: 16px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.ticket-top-left {
  display: flex;
  align-items: center;
  gap: 12px;
}

.ticket-code-tag {
  font-family: monospace;
  font-size: 1.15rem;
  font-weight: 900;
  color: #38bdf8;
  background: rgba(56, 189, 248, 0.12);
  border: 1px solid rgba(56, 189, 248, 0.3);
  padding: 4px 12px;
  border-radius: 8px;
}

.stepper-timeline {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 12px;
  margin-bottom: 24px;
}

.step-card {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.07);
  border-radius: 12px;
  padding: 14px;
  display: flex;
  align-items: center;
  gap: 12px;
  transition: all 0.25s ease;
}

.step-card.active {
  background: rgba(56, 189, 248, 0.1);
  border-color: #38bdf8;
  box-shadow: 0 0 16px rgba(56, 189, 248, 0.2);
}

.step-card.completed {
  background: rgba(16, 185, 129, 0.1);
  border-color: #10b981;
}

.step-icon {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.06);
  color: var(--text-dim);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.95rem;
  flex-shrink: 0;
}

.step-card.active .step-icon {
  background: #38bdf8;
  color: #000;
  box-shadow: 0 0 12px #38bdf8;
}

.step-card.completed .step-icon {
  background: #10b981;
  color: #000;
}

.step-info strong {
  display: block;
  font-size: 0.85rem;
  color: #fff;
}

.step-info span {
  font-size: 0.72rem;
  color: var(--text-dim);
}

.ticket-data-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: 12px;
  padding: 16px;
  margin-bottom: 20px;
}

.t-data-item label {
  display: block;
  font-size: 0.74rem;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: 4px;
}

.t-data-item div {
  font-size: 0.9rem;
  font-weight: 700;
  color: #f1f5f9;
}

.ticket-desc-box {
  background: rgba(0, 0, 0, 0.3);
  border-radius: 10px;
  padding: 14px;
  margin-bottom: 20px;
  border-left: 3px solid #38bdf8;
}

.ticket-desc-box h4 {
  font-size: 0.8rem;
  color: #38bdf8;
  margin: 0 0 6px 0;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.ticket-desc-box p {
  font-size: 0.88rem;
  color: #e2e8f0;
  margin: 0;
  line-height: 1.6;
}

.ticket-admin-reply-box {
  background: rgba(16, 185, 129, 0.08);
  border: 1px solid rgba(16, 185, 129, 0.3);
  border-radius: 12px;
  padding: 18px;
}

.ticket-admin-reply-box.no-reply {
  background: rgba(245, 158, 11, 0.08);
  border-color: rgba(245, 158, 11, 0.25);
}

.reply-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.reply-title {
  font-size: 0.88rem;
  font-weight: 800;
  color: #34d399;
  display: flex;
  align-items: center;
  gap: 8px;
}

.ticket-admin-reply-box.no-reply .reply-title {
  color: #fbbf24;
}

.reply-time {
  font-size: 0.74rem;
  color: var(--text-dim);
}

.reply-body {
  font-size: 0.88rem;
  color: #f1f5f9;
  line-height: 1.6;
}

.my-tickets-full-section {
  background: rgba(18, 24, 38, 0.6);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 18px;
  padding: 28px;
}

.section-heading-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 20px;
  padding-bottom: 14px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
}

.section-title {
  font-size: 1.1rem;
  font-weight: 800;
  color: #fff;
  margin: 0;
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-refresh-tickets {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: #94a3b8;
  padding: 6px 14px;
  border-radius: 8px;
  font-size: 0.8rem;
  font-weight: 700;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: all 0.2s ease;
}

.btn-refresh-tickets:hover {
  background: rgba(56, 189, 248, 0.12);
  color: #38bdf8;
  border-color: rgba(56, 189, 248, 0.3);
}

.tickets-full-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.empty-state-card {
  text-align: center;
  padding: 48px 16px;
  color: var(--text-muted);
}

.empty-state-card i {
  font-size: 2.2rem;
  opacity: 0.35;
  margin-bottom: 12px;
  display: block;
}

.ticket-full-card {
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.07);
  border-radius: 14px;
  padding: 18px;
  transition: all 0.25s ease;
}

.ticket-full-card:hover {
  background: rgba(56, 189, 248, 0.05);
  border-color: rgba(56, 189, 248, 0.3);
}

.ticket-card-row-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
}

.ticket-card-movie {
  font-size: 0.98rem;
  font-weight: 800;
  color: #fff;
  margin: 0 0 6px 0;
}

.ticket-card-content {
  font-size: 0.85rem;
  color: #cbd5e1;
  line-height: 1.55;
  margin: 0 0 12px 0;
}

.ticket-card-bottom {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 0.76rem;
  color: var(--text-dim);
}

.btn-view-ticket-detail {
  background: rgba(56, 189, 248, 0.1);
  border: 1px solid rgba(56, 189, 248, 0.25);
  color: #38bdf8;
  padding: 5px 12px;
  border-radius: 6px;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-view-ticket-detail:hover {
  background: #38bdf8;
  color: #000;
}

.faq-container-styled {
  max-width: 900px;
  margin: 0 auto;
}

.faq-header-center {
  text-align: center;
  margin-bottom: 36px;
}

.faq-badge-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: rgba(168, 85, 247, 0.12);
  border: 1px solid rgba(168, 85, 247, 0.3);
  color: #c084fc;
  font-size: 0.8rem;
  font-weight: 700;
  padding: 5px 14px;
  border-radius: 999px;
  margin-bottom: 12px;
}

.faq-main-heading {
  font-size: 2rem;
  font-weight: 900;
  color: #fff;
  margin: 0 0 8px 0;
}

.faq-main-desc {
  font-size: 0.95rem;
  color: var(--text-muted);
  max-width: 600px;
  margin: 0 auto 24px auto;
  line-height: 1.6;
}

.faq-filter-input-wrap {
  position: relative;
  max-width: 500px;
  margin: 0 auto;
}

.faq-filter-input-wrap i {
  position: absolute;
  left: 16px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-dim);
}

.faq-filter-input-wrap input {
  width: 100%;
  background: rgba(18, 24, 38, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 999px;
  padding: 12px 20px 12px 44px;
  color: #fff;
  font-size: 0.9rem;
  outline: none;
  transition: all 0.25s ease;
}

.faq-filter-input-wrap input:focus {
  border-color: #a855f7;
  box-shadow: 0 0 0 3px rgba(168, 85, 247, 0.25);
}

.faq-accordion-list {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.faq-card-item {
  background: rgba(18, 24, 38, 0.65);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 14px;
  overflow: hidden;
  transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
  box-shadow: 0 4px 18px rgba(0, 0, 0, 0.25);
}

.faq-card-item:hover {
  border-color: rgba(56, 189, 248, 0.3);
}

.faq-card-item.active {
  background: rgba(18, 24, 38, 0.85);
  border-color: rgba(56, 189, 248, 0.45);
  box-shadow: 0 8px 25px rgba(0, 0, 0, 0.4);
}

.faq-question-btn {
  width: 100%;
  background: transparent;
  border: none;
  padding: 18px 22px;
  text-align: left;
  display: flex;
  align-items: center;
  gap: 14px;
  cursor: pointer;
  color: #fff;
}

.faq-q-icon {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  background: rgba(56, 189, 248, 0.12);
  color: #38bdf8;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.95rem;
  flex-shrink: 0;
}

.faq-card-item.active .faq-q-icon {
  background: #38bdf8;
  color: #000;
}

.faq-q-text {
  flex: 1;
  font-size: 0.96rem;
  font-weight: 700;
  color: #f1f5f9;
}

.faq-arrow {
  color: var(--text-dim);
  font-size: 0.85rem;
  transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.faq-card-item.active .faq-arrow {
  transform: rotate(180deg);
  color: #38bdf8;
}

.faq-answer-panel {
  display: none;
  padding: 0 22px 20px 68px;
  font-size: 0.88rem;
  color: #cbd5e1;
  line-height: 1.7;
}

.faq-card-item.active .faq-answer-panel {
  display: block;
}

.faq-answer-panel ol {
  padding-left: 18px;
  margin: 10px 0;
}

.faq-answer-panel li {
  margin-bottom: 6px;
}

.text-cyan { color: #38bdf8 !important; }
.text-purple { color: #c084fc !important; }
.text-emerald { color: #34d399 !important; }

@media (max-width: 991px) {
  .contact-hero-banner {
    grid-template-columns: 1fr;
    padding: 28px 24px;
  }
  .contact-layout-grid {
    grid-template-columns: 1fr;
  }
  .stepper-timeline {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 767px) {
  .contact-main-title {
    font-size: 1.6rem;
  }
  .report-form-card {
    padding: 20px;
  }
  .form-row-dual {
    grid-template-columns: 1fr;
  }
  .issue-chips-grid {
    grid-template-columns: 1fr;
  }
  .ticket-data-grid {
    grid-template-columns: 1fr;
  }
  .faq-answer-panel {
    padding-left: 22px;
  }
}